Friday, October 9, 2009

A little humor in the midst of dark times, courtesy of typhoon Ondoy and SmartBRO

My last blog post was about Typhoon Ondoy and how it affected my family, our area, and the rest of Metro Manila.

Today's post is about how it brought a little (okay, a lot) of laughter to my day, today.

I am a subscriber of SmartBRO (a local ISP from Smart Communications). It's the connection we have at home. Since we recently relocated for an unforeseeable amount of time, I inquired via email if I could have our account temporarily disabled.

I said,


I would like to know if it is possible to temporarily disable my SmartBro account. Our home in Pasig City is still submerged in water following Typhoon Ondoy. We have not availed of the SmartBro service since Saturday, September 26th, 2009. We estimate that we won't be able to go back and live in our home for the next month or so.

These are my details:


Please let me know what I have to do to carry this out.

Claire Ortega

I sent this five days ago. I received a reply today (formatting added by me):

Dear Ms. Ortega,

Thank you for letting us know of this matter.

We acknowledge your request to put your Smart Bro account on temporary hold due to recent typhoon and we would like to be of help.

We are sudden to hear about what happened to your area and we apologize for the inconvenience it may have caused you.

In this light, may we suggest that you visit your nearest Smart Wireless Center in order to request for temporary disconnection. Rest assured that you will be assisted accordingly.

We hope that this merits your understanding, Ms. Ortega.

Should there be other concerns we can be of help with, please feel free to email us again.


xxxx xxxxxxx
Customer Care

So in very uncertain, flowery, grammatically incorrect terms they're telling me that they sympathize but cannot do anything to help me at all and please go somewhere else to seek help.

Oh, and it took another person to point out to me that "sudden" might have been meant to be "saddened" hahaha.

1 comment:

What do you think? :)